Papers with financial and healthcare sectors
Federated Meta-Learning for Emotion and Sentiment Aware Multi-modal Complaint Identification (2023.emnlp-main)
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| Challenge: | Existing studies on complaint identification are limited to text. |
| Approach: | They propose a meta-learning-based multi-modal multi-task framework for identifying complaints using emotion recognition and sentiment analysis as auxiliary tasks. |
| Outcome: | The proposed framework outperforms baselines and state-of-the-art approaches in centralized and federated meta-learning settings. |